Privacy Policy
Last updated: 5 August 2026. This policy explains how Cielles handles your personal data.
Who we are
Cielles is the data controller for any personal information you provide when you visit cielles.com, create an account, place an order or contact us. This policy explains how we look after your data and your rights.
What we collect
We collect only the information we need to provide our services. This includes your name, email address, billing and delivery addresses, payment details, order history, browsing behaviour on our site and any communications you send us. We do not collect sensitive personal data unless you choose to provide it.
How we use your data
We use your data to process and deliver orders, handle returns and enquiries, prevent fraud, improve our website and products, and send you marketing communications only where you have consented. We do not sell your personal data to third parties.
Legal basis
We process your data where it is necessary to perform a contract with you, where we have a legal obligation, where it is in our legitimate interests (such as fraud prevention or improving our services), or where you have given consent. You can withdraw consent at any time.
How we protect your data
We maintain appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or loss. Payment information is processed securely by our payment providers and we do not store full card details on our servers.
How long we keep data
We keep your data only for as long as necessary to fulfil the purpose for which it was collected, including legal, accounting and tax requirements. Order records are typically retained for seven years. Marketing preferences are removed promptly when you unsubscribe.
Your rights
You have the right to access, correct, delete, restrict or object to our processing of your personal data, and to request a copy of it in a portable format. You also have the right to lodge a complaint with your local data protection authority. To exercise any right, please contact us at contact@cielles.com.
International transfers
If we transfer your data outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your privacy rights.
Children
Cielles is not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the last-updated date.
Contact us
For any privacy questions, data requests or concerns, please contact our client care team at contact@cielles.com.
Questions about privacy?
Our client care team is available Monday to Friday, 9:00–18:00 GMT.
contact@cielles.com